Remote and Onsite IT Support
Fast, Flexible IT Support Wherever You Need It
Our remote IT service and onsite support options give you the flexibility to resolve technical issues quickly with secure remote connections or hands-on help at your location.
Keep on track
Resolve issues quickly and keep projects moving.
Proactive protection
Identify and fix risks before they impact your work.
Stay safe
Secure remote support that safeguards your systems.
Get help anywhere
Support for office, home, and hybrid setups.
Why Flexible IT Support Matters
Technical issues don’t stick to a schedule. A network outage or failed device can delay projects, and infuriate your staff and clients. Reliable remote IT service means most problems can be fixed without needing a site visit, while onsite support ensures complex or physical issues are handled swiftly.
Harrogate-based Hamilton Group combines managed IT support with both remote and onsite options, so you always get the right response, at the right time. We’re based in Yorkshire but can provide onsite support across the UK.
Do I Need Remote or Onsite IT Support?
Spot the Signs That Say Help is Needed
If you answer “yes” to any of these, it’s time to explore a more flexible support model:
- You’ve got recurring technical issues that disrupt your day.
- Your team wastes hours waiting for IT help to arrive.
- You’re paying for support you don’t fully use or need.
- You have remote staff with no easy access to onsite support.
- Physical network infrastructure problems take too long to resolve.
- Your current IT provider can’t balance remote fixes with onsite needs.
Our Remote & Onsite IT Support Services
Our support packages give you both the convenience of remote support and the reassurance of onsite help when it’s needed.
Service Desk Support
Expert assistance from Level 3 IT engineers over the phone, email, or remote access tool, with SLAs for response times. Support covers Windows, macOS, Android, and iPhone devices.
Remote IT Service & Monitoring
Secure remote access to fix problems quickly, plus 24/7 monitoring of your network infrastructure to detect and resolve issues before they cause disruption.
Onsite Support
Hands-on help for issues that can’t be resolved remotely, including computer and hardware repairs, network installations, and critical system failures.
Proactive Maintenance
Ongoing system health checks, security patching, and updates to keep your technology running smoothly, managed both remotely or in person
Who We Work With
Hamilton Group delivers remote and onsite IT support to SMEs, professional services firms, creative agencies, and regulated businesses across Yorkshire and the UK.
Whether you need ongoing managed IT support, occasional onsite assistance, or a fully outsourced IT team, our services are delivered by experts with good, honest Yorkshire values who care about doing things properly.
Clients Who Trust Hamilton Group for IT and Cyber Security
Hear From Our Happy Clients
"Very supportive company, Hamilton takes away the stress of having to deal with IT issues in my business. Always on the end of the phone when I need them, and they resolve my problems quickly."
"I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues. The pricing is very fair, and I would highly recommend this company!"
"Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite and patient in resolving my issue. Highly recommended."
"I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft and Mac computers."
"The team are always helpful and professional. They take the time to explain and go the extra mile."
"Carl was very helpful throughout & the migration went very well. He was on hand to sort out any teething issues, taking calls early morning and into the night. Would recommend for knowledge, attention to detail and great customer service."
Keep Your Business Moving, Wherever You Work
Combine remote IT service and onsite support for complete peace of mind. Our team is ready to solve today’s issues and prepare you for tomorrow.
Frequently Asked Questions
Remote IT support uses secure connections to access your systems and resolve technical issues without needing to be onsite. Hamilton Group’s remote IT service offers fast fixes, proactive monitoring, and secure access to keep your team working without interruption.
Onsite support is when a technician visits your location to address physical hardware issues, complex network infrastructure problems, or other issues that can’t be fixed remotely. Hamilton Group provides onsite support across Yorkshire and the UK as part of our managed IT support packages.
For most businesses, yes. Remote support solves the majority of technical issues quickly, while onsite support covers physical repairs, installations, and upgrades. Hamilton Group tailors the right balance for your business.
Our service desk prioritises urgent tickets, often resolving remote issues in minutes. Onsite visits are scheduled as soon as possible for critical cases, minimising downtime.
Yes. We use encrypted connections and industry best practices to ensure all remote access is safe. Security is built into every step of our remote IT service.
Absolutely. We provide both remote IT support for home-based staff and onsite visits to your office, ensuring your whole team gets the help they need.
From software glitches and email problems to network settings and security patches, most issues are resolved remotely without disruption to your day.
If a problem requires hands-on work, we dispatch an onsite engineer quickly to diagnose and resolve it.
Our Other Services
Cyber Security
Cloud & Infrastructure
Strategic IT Consultancy
Accreditations and Partnerships That Guarantee World-Class Service:
Better IT Starts Here
We’re Always Happy to Chat
No pressure, just a friendly team ready to help you get more from your IT.
Use the form to get in touch and we’ll respond quickly, or contact us directly.