For Businesses Growing Faster Than Your IT Can Handle

Most small businesses should budget between 2-4% of their annual revenue for IT support and infrastructure, though this varies depending on how technology-dependent your operations are. The key is finding the right balance between adequate protection and support without overspending on enterprise-level features you don’t need.

Hamilton Group offers straightforward monthly pricing from £65+ per user monthly (plus licensing costs), ensuring small businesses get enterprise-level support without enterprise complexity. Our all-inclusive approach typically reduces your total IT spending compared to juggling multiple vendors and emergency repairs, plus we offer annual discounts and guarantee no unexpected charges during critical business periods.

Break-fix support means you only pay when something goes wrong, but this reactive approach often leads to more downtime and higher costs over time. Managed IT services provide ongoing monitoring, maintenance, and support for a predictable monthly fee, preventing many problems before they occur.

Hamilton Group’s managed service approach includes proactive monitoring to catch issues before they disrupt your business, regular maintenance to keep systems running smoothly, and unlimited support when you need it. This means fewer emergency situations and more predictable IT costs.

Cybercriminals increasingly target small businesses because they often lack robust security measures. Essential protections include firewalls, antivirus software, regular backups, staff training, and keeping all systems updated. Multi-factor authentication and email security are also critical.

Hamilton Group implements layered cyber security tailored to small business needs and budgets. We handle everything from Cyber Essentials certification to ongoing monitoring and staff training, ensuring your business is protected without requiring you to become a security expert.

Once your business grows beyond 5-10 employees, IT issues become too disruptive and time-consuming to handle yourself. Technical problems don’t respect business hours, and the cost of downtime often exceeds the investment in proper support services.

Based in Harrogate, Hamilton Group acts as your dedicated IT team without the overhead of hiring in-house staff. Our support team learns your specific setup and business needs, providing personalised service that feels like having your own IT department at a fraction of the cost.

Look for providers who respond quickly, explain things clearly, and take time to understand your business rather than just your technical problems. Check their certifications, ask about response times, and ensure they have experience with businesses similar to yours in size and industry.

Hamilton Group combines technical expertise with genuine customer service. We answer the phone when you call, explain issues in plain English, and focus on fixing root causes rather than applying temporary patches. Our Yorkshire-based team provides personal service that larger providers can’t match.

Critical business data should be backed up daily, with important files backed up in real-time if possible. You should follow the 3-2-1 rule: three copies of important data, stored on two different types of media, with one copy stored off-site or in the cloud.

Hamilton Group implements automated backup solutions that protect your data without requiring daily attention from you. Our systems monitor backup success, test recovery procedures regularly, and ensure you can quickly restore operations if disaster strikes.

Modern cloud services are typically more secure than on-premises systems for small businesses, as cloud providers invest heavily in security infrastructure that would be cost-prohibitive for individual companies. However, proper configuration and access controls are essential.

Hamilton Group helps small businesses migrate to cloud solutions safely, ensuring proper security settings, access controls, and compliance requirements are met. Our team manages the technical complexity while you enjoy the benefits of improved accessibility and disaster recovery.

Reliable IT systems enable you to serve more customers, work more efficiently, and scale operations without technical limitations. Good IT support also frees up your time to focus on business development rather than troubleshooting technical issues.

Hamilton Group’s scalable systems and proactive support ensure technology enhances rather than limits your growth. We design infrastructure that handles increased demand and help you adopt new tools and processes that improve operational efficiency as your business expands.

Switching IT providers can seem daunting, but staying with inadequate support often costs more in lost productivity and recurring problems. Look for providers who offer smooth transition services and take responsibility for migrating your systems properly.

Hamilton Group specialises in helping businesses switch from unreliable providers with minimal disruption. Our transition process includes thorough system assessment, careful migration planning, and ongoing support to ensure you experience immediate improvements in service quality and response times.

Response times should vary based on issue severity. Critical problems affecting business operations should receive immediate attention, while non-urgent issues can typically wait a few hours. However, you should always receive acknowledgement of your request within a reasonable timeframe.

Hamilton Group guarantees response within 30 minutes during business hours for urgent issues, with most problems resolved remotely the same day. Our team prioritises keeping your business running smoothly, and we’re always available when technology problems threaten to disrupt your operations.