Stay Productive with Reliable Managed IT Support
Responsive managed IT support with cyber security built in. We fix problems properly, proactively manage your systems and give your team real people to call when something goes wrong.
Get a Free 30-Minute IT & Cyber Security Review, no obligation or hard sell.
15-minute initial-response SLA · 24/7 monitoring · Security baseline · From £55 + VAT/user/month
Work better
Fewer interruptions, more time getting things done.
Manage threats
Reassurance your systems are protected.
Reduce costs
Know what you're paying for and why.
Scale easily
Add users or tools without disrupting your setup.
Why Managed IT Support Matters
Downtime hits productivity, frustrates clients, and damages your professional reputation when your systems decide to take an unscheduled break. You can transform your business operations by partnering with a trusted managed IT support provider so your systems are monitored and supported by professional tech experts (not Bob from Accounts).
Hamilton Group provides a strategic approach to tech and security, combining day-to-day support and infrastructure management with long-term planning.
The Tell-Tale Signs You Might Need Some Help
If the answer is “yes” to any of the following, you probably need to outsource some of your IT to a managed service provider.
- Worried about cyber security and protection?
- All those messages about software updates get ignored?
- Passwords are still being shared, reused or written down?
- Not confident your backups would actually work when needed??
- Your network struggles with outages?
- Your IT provider is slow to respond or unable to tackle tickets?
Our Managed IT Support Services
The services managed in your support package can cover everything from everyday troubleshooting to strategic infrastructure management.
Email & Microsoft 365 Support
Outlook setup, mailbox migrations, and Microsoft Teams/SharePoint support to keep communication, collaboration, and security running smoothly.
Microsoft 365 licensing available and licenses are included in the price in our Platinum IT Support packages.
Helpdesk & Live Support
Real-time support by phone, email and secure remote access, backed by a 15-minute initial-response SLA during business hours.
Proactive Monitoring & Maintenance
Enhanced security with 24/7 monitoring of networks, servers, and devices to detect and fix issues before they escalate. Includes patch management, security updates, and regular system health checks.
Backup & Business Continuity
Automated backups, fast recovery options, and disaster recovery planning so your business stays operational, even in the event of a serious outage.
Who We Work With
Hamilton Group is a managed IT service provider, based in Harrogate. We work with SMEs, accountants, creative agencies, financial services, professional services firms, and regulated businesses across Yorkshire and the UK.
Whether you need help with some setup issues, a fully outsourced IT department or support for your in-house team, our IT support services are delivered by experienced IT professionals who care about doing things properly.
Straightforward Managed IT Pricing
From £55 + VAT per user/month
Minimum 5 users.
Our packages combine day-to-day support, proactive monitoring, security and maintenance, with Microsoft 365 Business Premium included for covered users on our Platinum package.
Some of our clients who Trust Hamilton Group for IT and Cyber Security
Hear From Our Happy Clients
Our office was still running on outdated email setups and constant Outlook syncing issues that drove the whole team mad. Had someone come in to migrate everything to Microsoft 365 properly, and it was honestly painless. They scheduled it for after hours so we barely noticed downtime.
Carl and the team at Hamilton Group have been excellent to work with. Responsive, knowledgeable, and always willing to go the extra mile. They explain things clearly, resolve issues quickly, and provide the kind of proactive support every business wants from its IT provider.
"I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues. The pricing is very fair, and I would highly recommend this company!"
"Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite and patient in resolving my issue. Highly recommended."
"Very supportive company, Hamilton takes away the stress of having to deal with IT issues in my business. Always on the end of the phone when I need them, and they resolve my problems quickly."
"The team are always helpful and professional. They take the time to explain and go the extra mile."
"I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft and Mac computers."
"Carl was very helpful throughout & the migration went very well. He was on hand to sort out any teething issues, taking calls early morning and into the night. Would recommend for knowledge, attention to detail and great customer service."
Book Your Free IT & Cyber Security Review
Switching to proper IT support is easy. Speak to our team about managed IT support that keeps your business running and ready for the future.
Frequently Asked Questions
Managed IT support is an outsourced service where a provider takes responsibility for the day-to-day running, maintenance, and security of your IT systems. Hamilton Group delivers managed IT support that includes helpdesk assistance, proactive monitoring, and strategic IT infrastructure planning, ensuring your business stays productive and secure.
Without proactive support, small issues can quickly escalate into downtime, security breaches, or lost data. Hamilton Group’s IT support services provide 24/7 monitoring, rapid problem resolution, and ongoing maintenance to prevent these issues before they happen.
Ultimately, you have to think more about what you are looking to get and what you value in your business. Can you afford to be down for multiple days, or longer? By partnering with an IT company we look out for you. Hamilton Group’s goal is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.
Managed IT support starts from £55 + VAT per user/month, with a minimum of five users (£275 + VAT/month). Final pricing can vary depending on the number of users, devices, servers, sites and the level of service required.
Our IT Security Baseline is based on Cyber Essentials principles and includes at least 21 security checks across your environment. We assess each control, identify any gaps and work with you to bring them up to the required standard.
Because security is fundamental to our managed service, we may decline to support organisations that are unwilling to address serious baseline security risks.
Yes, our IT support services cover macOS and Windows environments, including mixed setups. We work with creative and professional services clients who run fully Mac-based systems.
Yes. Hamilton Group’s expert team manages the entire onboarding process, including liaising with your existing provider, gathering access details, and setting up monitoring tools. This ensures a smooth transition with minimal downtime.
Absolutely. Our managed IT support ensures secure access, system monitoring, and fast problem resolution for staff working in the office, remotely, or in hybrid setups.
Our packages can include email and Microsoft assistance, service desk support, proactive maintenance, security updates, backups, disaster recovery, and ongoing IT strategy planning, all tailored to your business needs.
Our Other Services
Managed IT Services
Cyber Security
Strategic IT Consultancy
Microsoft 365 Support & Management
Maintenance
Accreditations & Technology Partners
Book Your Free IT & Cyber Security Review
A no-obligation review of your current IT, security and support setup, with practical advice on where improvements could be made.
Use the form to get in touch and we’ll respond quickly, or contact us directly.
We'll call you back for an online meeting or you can come into our office for a cuppa and a chat.
We'd be happy to come to you for a chat if local.
30+ years of combined IT experience · Cyber Essentials Plus certified · Microsoft 365 specialists.
