Better IT From People Who Care
An IT Partner That’s on Your Side
Hamilton Group exists to make IT simple, secure, and reliable for businesses that don’t have time to mess around with poor IT and cyber security.
We believe IT should drive businesses forward. With day-to-day support and strategic guidance, we help you stay productive, protected, and in control. From our founder to our partners and growing team, we’re people who genuinely love solving IT problems and share one goal:
Sorting your IT properly, so it exceeds your expectations.
A Future Where Tech Never Holds You Back
Hamilton Group is a Harrogate-based IT support company founded in 2015. We’re passionate about technology and the practical solutions that tech can deliver to organisations big and small.
We’re not a faceless IT helpdesk. We’re the tech team who speak your language, and make your IT feel like less of a problem.
Our mission is simple:
Deliver no-fuss IT support and cyber security that just works. We solve problems properly, explain things clearly, and give businesses the knowledge to stay protected, productive, and in control.
Built on “Fix it Right” Principles
Hamilton Group was founded by Carl Hamilton, after years of helping businesses who were tired of unreliable IT partners - especially those more concerned about closing a ticket than solving the issue.
Carl built his reputation on fixing IT properly and making sure his clients understand what’s being done and why.
Today, Hamilton Group is growing a trusted team and network of partners, with plans to expand further across the UK. But no matter how big we get, we’ll always keep that people-first approach that made our clients choose us.
"We want every client to feel as if we're an extension of your business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We only succeed when you succeed."
How We Work
When you work with Hamilton Group, you’ll notice we do things differently. Here’s what you can expect from us:
Problems Solved Properly
We don’t patch it and hope. And there’s no dragging things out. We fix the root cause.
“Let’s get it sorted. And make sure it stays that way.”
Education, Not Intimidation
We explain what we do and share our knowledge. Helping your team feel more in control, not more confused.
“Want to understand it? We’ll walk you through it.”
Act Like a Human
We don’t use scripts. You’ll talk to real people who know your setup and explain things in plain English, without the tech snobbery.
“Just honest answers that help.”
Approachable Expertise
We’re specialists in Microsoft, Apple, and cyber security. But we never act like know-it-alls.
“We’ll guide you, not lecture you.”
Aligned to Your Business
We tailor your IT setup to how you actually work. We don’t do one-size-fits-all and we don’t do unnecessary complexity.
“If it doesn’t make your business better, it’s not the right fix.”
Flexible, Reliable and Available
We’re here when you need us. Remotely or on-site. Yorkshire-based but easy to work with across the UK.
“We’re just around the corner whenever you need us.”
Calm in a Crisis
Whether it’s a cyber threat or a Monday meltdown, we’re the cool heads who’ll sort it.
“We’ve (probably) seen worse. You’re in safe hands.”
No Disappearing Acts
We don’t ghost you after onboarding. We stay visible, proactive, and part of your team.
“We’re your team, not just your tech provider.”
Clients Who Trust Hamilton Group for IT and Cyber Security
Proven, Certified, and Trusted
Backing Up Promises with Accreditations That Matter
- Cyber Essentials & Cyber Essentials Plus Certified
- ISO27001 Processes
- Microsoft Partner
- Rated Excellent on Trustpilot
- Experts in Outlook Support & Migrations
- Cloud Hosted Telephony Specialist (VOIP)
- Level 3 IT Engineers
Years of experience
End-users supported
Total devices supported
Help tickets completed
Accreditations and Partnerships That Guarantee World-Class Service:
Let’s Talk
Whether you’re struggling with recurring issues, security worries, or just feel unsupported by your current provider, we’re here to help.
Our Guarantees To You
30-day onboarding satisfaction
Not satisfied in the first 30 days? Cancel with no further commitment.
15-minute response time
During business hours or receive a service credit on next month’s bill.
24/7 security monitoring
Constant monitoring to stay one step ahead of issues.
Predictable pricing pledge
No surprise invoices – ever!
Meet Our Team
Carl Hamilton
Alastair Caris
Joshua Darking
Our Trusted Partners & Vendors
It’s Also About Who We Know
Our extensive partner network means:
- You get expert support for any issue.
- You’ll have access to the best knowledge in the world, including specialists who’ve worked with NASA!
- We supply world-class quality products and equipment from trusted, proven brands.
- We stay flexible, bringing in the right expertise as your needs evolve.
Better IT Starts Here
We’re Always Happy to Chat
No pressure, just a friendly team ready to help you get more from your IT.
Use the form to get in touch and we’ll respond quickly, or contact us directly.