Transparent IT Support Pricing
Fair, Flexible Pricing Built Around You
Simple monthly packages that grow with your business. No surprises. Know what you’ll pay. Know what you’ll get.
Flexible Pricing
Our Pricing Explained
We believe IT pricing should be straightforward. That’s why our Essentials plan is the core of everything we do, with a simple per-user model that gives every business a reliable foundation of support.
From there, you can upgrade to Professional – Standard or Professional – Platinum packages for more advanced protection and infrastructure support. We also have add-ons and extras like Microsoft 365 licensing, VoIP bundles, or project work, so you can build your bespoke level of service.
This means your package is always tailored to what your business needs. And if you’d rather not commit to an annual or monthly plan, we also offer transparent hourly and day rate options.
Our Pricing Packages
Essentials
Perfect for small to medium teams who need reliable day-to-day IT support. Minimum 10 users.
- Business hours support (Mon–Fri, 9–5)
- Emergency out of hours cover
- 10-minute response time on issues
- Service desk with first-contact resolution
- Unlimited remote support
- Discounted onsite visits when needed
- Cyber Essentials guidance
- Centrally managed anti-virus
- Free anti-virus & Endpoint Detection & Response (EDR)
- 24/7 system monitoring
- Proactive threat detection
- Monthly executive reports
- Free file and folder backup
- Document management tools
- Software patch management to keep systems secure and up to date
- Cybersecurity awareness courses
- Microsoft training
- Leadership & time management resources
- Other courses available
- Full support for Windows PCs and laptops
- Full support for Apple Macs
Professional – Standard
Complete IT support for growing businesses, with tailored services to match your setup.
Includes everything in Essentials, plus:
- Microsoft 365 Support
- Advanced Monitoring & Patching
- Infrastructure Support
- Compliance Support
- Extended Coverage
Professional – Platinum
Ideal for larger organisations and businesses that need the highest levels of security protection.
Everything in Professional Standard, plus:
- 24/7 Monitoring & Threat Protection
- Enterprise-level Security Tools
- Strategic IT Planning
- Enhanced Compliance Support
Transparent Add-Ons and Rates
Not every business has the same needs. Our add-ons can be built into your plan whenever you need them.
Microsoft 365 Licensing & VOIP Bundles
Your Microsoft 365 licences are billed separately and tailored to your setup, so you only pay for what you need.
And if you’re ready to modernise your phones, we can add a cloud-based VoIP system.
Hourly Rates
If you don’t have a monthly plan, we can still help on an hourly basis.
- On-site support: £165/hr + VAT (within office hours)
- Emergency support: 1.5× the standard hourly rate
- Admin, remote or home-related work: £115/hr + VAT (within office hours)
- Minimum billing: 30 minutes for standard issues; 1 hour for Outlook or remote jobs
- Travel time: Charged at the hourly rate (unless local)
Hourly support is already included in our remote support plans unless otherwise specified.
Banked Hours
If you’d rather not commit to a monthly plan, you can pre-purchase a block of hours at a reduced rate. Use them as and when you need for projects, onsite work, or extra support.
Example pricing:
- 40 hours = £3,200 (£80/hour)
- 30 hours = £2,550 (£85/hour)
- 20 hours = £1,800 (£90/hour)
Our standard ad-hoc rate is £125/hr + VAT, so banked hours give you better value and more flexibility.
Day Rates
For larger projects or onboarding, it can make sense to book an engineer for the day. We offer straightforward daily rates depending on the level of expertise required:
- Desktop engineer: £700/day
- Microsoft 365 engineer: £800/day
- Network engineer: £850/day
- Senior consultant: £1,000/day
A cost-effective way to get focused support, without the clock ticking by the hour.
Why Organisations Choose Hamilton Group
Predictable Costs
Transparent pricing you can plan around.
Clear Invoicing
All upgrades or add-ons clearly itemised.
Proactive Protection
Stopping issues before they disrupt your business.
People Who Care
A partner in your growth, not just another vendor.
Get Your Bespoke Quote for IT Done Properly
With clear monthly pricing, no hidden extras, and the flexibility to scale as you grow, you’ll always know exactly what you’re paying for, and what you’re getting in return.
Frequently Asked Questions
Our support model is designed to give you responsive, cost-effective cover. A minimum of 10 users ensures we can deliver the right level of service and maintain the standards we promise.
Yes. We provide the same level of support for Apple Mac and Windows devices. Many of our clients use a mix, and we’re fully equipped to handle both.
If a monthly plan doesn’t suit you, you can use our ad-hoc options. Hourly, banked hours, and day rates all give you flexibility without committing to a support plan.
Emergency cover is included in our Essentials plan, and 24/7 support is available through our Platinum upgrade. For ad-hoc clients, evening and weekend support is charged at 1.5× the standard rate.
Yes. Our plans are designed to be flexible. You can move from Essentials to Professional - Standard or Professional - Platinum, or add extra services, as your needs evolve. We’ll review things with you regularly to make sure you’re always on the right package.
Hear From Our Happy Clients
"Very supportive company, Hamilton takes away the stress of having to deal with IT issues in my business. Always on the end of the phone when I need them, and they resolve my problems quickly."
"I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues. The pricing is very fair, and I would highly recommend this company!"
"Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite and patient in resolving my issue. Highly recommended."
"I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft and Mac computers."
"The team are always helpful and professional. They take the time to explain and go the extra mile."
"Carl was very helpful throughout & the migration went very well. He was on hand to sort out any teething issues, taking calls early morning and into the night. Would recommend for knowledge, attention to detail and great customer service."
Accreditations and Partnerships That Guarantee World-Class Service:
Better IT Starts Here
We’re Always Happy to Chat
No pressure, just a friendly team ready to help you get more from your IT.
Use the form to get in touch and we’ll respond quickly, or contact us directly.