Managed IT Support Services
It Support Portsmouth ​| Hamilton Group2025-02-07T13:35:52+00:00

IT Support Portsmouth

How Can We Help Your Portsmouth Business?

Having problems with cyber security, backups or many network problems and downtime? At Hamilton Group we understand the importance of offering preventive measures to ensure that your business operation is not interrupted.

Whether you work together with an external IT service provider or have your own IT department, our specific planning and versatile solutions allow you to develop the organisational IT infrastructure further with your business developments. In this case, we target the stability and reliability of trusted IT services by providing you with a turnover of the mechanics that allow your staff to remain both efficient and free from nuisances. To the point: Allow us to take care of your IT needs while you achieve success!

Tailored IT Solutions  That Fits Around Your Business Needs

IT Support York

Backups and Disaster Recovery

Be prepared for the unexpected with our Disaster Recovery & Backup Solutions, quick recovery if the worst should happen.

Business Broadband

Business Broadband

How did we do business before the Internet? These days connectivity is critical, don’t leave it to chance, get the right connectivity with the right company today.

Cloud Solutions

Cloud & Network Services

Bespoke Cloud Solutions that are built for you. With the constant need for a hybrid working environment Cloud migrations are becoming a regular and necessary.

Cyber Security Experts

Cyber Security

Threats against businesses are growing, using the best in class services we protect your business, including achieving your Cyber Essentials Certification, HG helps your business move forward.

WordPress Hosting

Fast Website Hosting

Fast Hosting provided by Hamilton Group, WordPress or Linux based solutions with a fast CND available. VPS services for those that demand more than Shared Hosting can deliver. Modern, fast and reliable.

Cloud Telephony

Hosted Telephony

Modern Cloud Hosted Telephony Systems, everything you need to run your business through telecoms. Office Phone Systems or a full Call Centre System and Wallboard functionality, your business will thrive.

24/7 Managed IT

Managed IT

We monitor and maintain your IT systems 24/7/365 and let you focus on your business. Your business is protected from Cyber Threats and we ensure requests are resolved effectively and quickly.

Microsoft Experts

Microsoft Experts

Microsoft is relied upon by millions of companies around the world, Hamilton Group specialises in Microsoft systems, from Azure to Microsoft Office 365. No wonder we have performed over 1600 Migrations to Microsoft 365.

Proactive and Responsive

Proactive and Responsive

IT Support Contracts with a preventative & proactive approach. We hate having to wait for things and think issues should be fixed as they happen or before anyone notices, while minimising support requests.

IT Support Portsmouth

Managed IT Support In Portsmouth

We provide professional Managed IT Support in Portsmouth and you can also find us in other locations near you to protect your computer infrastructure and reduce downtime so as to safeguard your business. If you are in a crisis situation in IT, the Quick Response Team is ready to solve it as soon as possible.

Our services are straight-forward and practical and include on-site as well as off site IT services. By recognising the daily pressures that owners face our service is designed for effortless integration enabling us to dedicate time towards the protection and enhancement of your systems. That is why with Hamilton Group your IT is secured and your team can focus on the business growth and prosperity.

IT Support Pricing Explained

At Hamilton Group, we keep our prices reasonable and checkbox as a way of keeping you well-informed about where your money is going.

Unlike some companies that bury the cost in different layers of services, we make sure that clearly stated, every service comes with a price in our invoices.

This approach helps you avoid anything that may end up being a surprise in the future. To go further, here are the steps which can help you select the best IT support provider proper for your business.

At Hamilton Group, what you are charged will be real and the support you receive will be genuine.

Get your free copy of the IT Support Buyers Guide, Today.

IT Support

Our recommended Platinum plan even includes your Microsoft 365 licenses, plus others as below:

  • Microsoft 365 Business Premium

  • Cloud Storage
  • Anti-Virus /Anti-Spam

  • All security updates installed out of hours, or in predefined maintenance windows

  • Secure Off-Site backups
  • Secure Internet Filtering, DNS Filtering for expanded security

  • Supporting your Cyber Essentials Certification, keeping you secure as standard and a government recognised certification to show your clients that you take your cyber security seriously

Get In Touch

Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.

Talk to us about your business 0330 043 0069

Or E-mail hello@hgmssp.com and one of our experts will get back to you.

Some Companies We’ve Worked With

Brand Creations Group Limited
Chain Lane Community Hub
Cheesecake Energy
GFS Plastics Ltd
Hill and Company Solicitors
Horizon Management

What Our Customers Say

Frequently Asked Questions About Our Managed IT Support

Why do you have a 10 user minimum?2024-09-17T19:37:30+01:00

We implemented a minimum user count for our IT Support because we focus on Cyber Security. The cost of delivering world-class solutions with our expert manpower is becoming cost-prohibitive.

Implementing the user minimum enables us to perfect our IT Support to give you the support you deserve.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-09-18T16:57:27+01:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 10-500 users (negotiable).

  • Amazon AWS & Microsoft Azure Cloud Infrastructure.

  • Cloud Data Backup & Disaster Recovery.

  • Daily Device checks.

  • Proactive monitoring of Desktops and Server Infrastructure.

  • Support for Mac, Windows, Linux and Smartphones.

  • Support for physical and virtual servers, including Hyper-V and ESXi.

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint.

  • Unlimited Telephone and Remote Support.

  • VoIP Phone System with our Platinum plan.

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2024-09-16T15:09:45+01:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 10-user minimum. This means your minimum cost would be £550+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do you really offer Microsoft Business Premium FREE?2024-09-03T17:16:48+01:00

Yes, with our Platinum IT Support package, we supply this because we can configure Microsoft 365 Business Premium to be the best option for your security. Ensuring our customers are using Business Premium means we can ensure their environments are secure and correctly set up.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Let’s work together

IT Support in Portsmouth You Can Trust

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The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Portsmouth, Reading, Nottingham, Milton Keynes, and more.

Engaging a qualified full-time internal IT Manager can be costly and sometimes challenging to justify for a business. By outsourcing with a third party IT company like HG, not only will you prevent substantial employment expenditures but you also have access to the professional expertise in order to enhance business procedures.

We do constant monitoring, so the service goes uninterrupted and identifies any hardware or software problems. Customers get top-notch Malware and Ransomware protection; the paid packages feature a Rollback option for increased protection.

Do you want help with some particular problems? We have options for block hour commitment as well as selective project-specific support. With HG Pro or Platinum plans, we help agree on an SLA during onboarding so your system meets the Minimum Requirements you need that helps you remain compliant while helping to grow. Please watch our videos to learn more about the need for effective IT security!

Managed Cyber Security Services Portsmouth

Cyber Security is VERY important, from email security through to penetration testing and ensuring your office is set up to protect and recover from any attacks.

Our Portsmouth team ensures your business is protected and we are dedicated to protecting you from vulnerabilities and can ensure you can instil confidence in your clients.

IT Services Portsmouth

 

You need a partner you can trust to manage your IT Support, we can bring you the latest technology and ensure your protected to empower your business.

Fully Managed IT Support Services in the Portsmouth area, consultation is available to ensure you are delivered the best support and enable you to focus on your business.

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs, LEs and Internal IT teams. We ensure your IT Support systems stay secure and will support your current and future business plans.

Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended

Pras (Legal),
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems

Anonymous,

I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.

Lucy Stobart, Great Rail Journeys
The team are always helpful and professional
They take the time to explain and go the extra mile

Martin Leggett,
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Jill Cox,
Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter, FotoFabric Limited

Excellent customer service, fast response times and very patient

Samuel Dallimore, Elysium
I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.

The pricing is very fair and I would highly recommend this company!!

Don Mcewen, Cenlo Enterprises

The engineer was very good and problems sorted

Anonymous,

Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl

The service was fantastic – fixed my problem efficiently

Tracey Kingston White,
Great service, good knowledge of product and good product.

Phillip Jackson,
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.

Percy Jones Jr, Medcare HQ

Company / Email Audit

During discovery and even during onboarding we can audit your systems.

We complete a Risk Report for your company and this can highlight needed training areas.

This would also speed up your Cyber Security journey with us to get you secure.

Partnerships To Guarantee Your Security

Datto
Dell
Cyber Security
Microsoft 365
IT Support Birmingham

Proactive, Responsive, Hamilton Group

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your call below or call us on 0330 043 0069.

Managed IT Support Services
Advanced Endpoint Protection

Carl Hamilton

HG Onboarding Specialist / Director

A Message from our Founder/CEO

“We treat every client as if they were a part of our business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We succeed only when you succeed.”

  • Over 30 Years of IT Experience in our teams
  • Cloud Hosted Telephony Specialist (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support & Migrations

  • IT Support Services

  • Microsoft 365 Specialists

  • Outsourced IT Across The UK


Talk to us about partnering with an IT Support Company that cares

Move your business forward not back with HG.

Same Day Call-back.

Monday – Friday 09:00 – 17:30.

Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Are You Ready To Talk?

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