Managed IT Support Services
IT Support Harrogate | Harrogate Managed IT Services | HG2025-02-07T13:10:40+00:00

Managed IT Support Harrogate

How Can We Help Your Harrogate Business?

Are you happy with what your current Harrogate IT Support company is doing for you?

Do you have a Cyber Security plan and are you ready in the event of an attack?

Have you ever been worried about your backups? Do you have them and are you fully prepared?

Does your network ever cause you issues or struggle with outages?

Is your Harrogate IT Support provider slow to respond or unable to tackle tickets in a timely manner?

Have you outgrown your provider or are you currently struggling with IT in-house?

Will you benefit from Co-Managed IT Support and services if you currently hire in-house staff?

Tailored IT Solutions for Your Business Needs

IT Support York

Backups and Disaster Recovery

Be prepared for the unexpected with our Disaster Recovery & Backup Solutions, quick recovery if the worst should happen.

Business Broadband

Business Broadband

How did we do business before the Internet? These days connectivity is critical, don’t leave it to chance, get the right connectivity with the right company today.

Cloud Solutions

Cloud & Network Services

Bespoke Cloud Solutions that are built for you. With the constant need for a hybrid working environment Cloud migrations are becoming a regular and necessary.

Cyber Security Experts

Cyber Security

Threats against businesses are growing, using the best in class services we protect your business, including achieving your Cyber Essentials Certification, HG helps your business move forward.

WordPress Hosting

Fast Website Hosting

Fast Hosting provided by Hamilton Group, WordPress or Linux based solutions with a fast CND available. VPS services for those that demand more than Shared Hosting can deliver. Modern, fast and reliable.

Cloud Telephony

Hosted Telephony

Modern Cloud Hosted Telephony Systems, everything you need to run your business through telecoms. Office Phone Systems or a full Call Centre System and Wallboard functionality, your business will thrive.

24/7 Managed IT

Managed IT

We monitor and maintain your IT systems 24/7/365 and let you focus on your business. Your business is protected from Cyber Threats and we ensure requests are resolved effectively and quickly.

Microsoft Experts

Microsoft Experts

Microsoft is relied upon by millions of companies around the world, Hamilton Group specialises in Microsoft systems, from Azure to Microsoft Office 365. No wonder we have performed over 1600 Migrations to Microsoft 365.

Proactive and Responsive

Proactive and Responsive

IT Support Contracts with a preventative & proactive approach. We hate having to wait for things and think issues should be fixed as they happen or before anyone notices, while minimising support requests.

IT Support Harrogate

Managed IT Support Harrogate

Hamilton Group provide fully Managed IT Support Services in Harrogate and surrounding areas. We are working hard for our clients, protecting your Computer Infrastructure while minimising any downtime, and we understand that it is essential to prevent damage to your business.

Any IT issues that need attention then contact us to get resolved by a super fast IT team.

Our business is designed to make it easy and efficient to provide both on-site and remote IT Services Harrogate. We know businesses face challenges on a daily basis and that is why our support is designed for easy deployment, and then we can get down to securing and managing your business to help your team grow.

Your Business IT support requirements will be met and exceeding, while ensuring your budget is right so you know what your ongoing monthly costs will be upfront.

IT Support Pricing Explained

At Hamilton Group, we believe in making pricing as transparent as possible. We understand that not all companies display their costs upfront, which can leave customers unsure about what they’re getting. With us, you’ll always know exactly what you’re paying for.

Our invoices give a full breakdown of all services and their associated fees, ensuring transparency and helping you make educated decisions. We’ve also produced a guide to assist you in selecting the best IT support provider for your needs.

To help aid you in deciding the right IT Support company we have produced our guide,

Download our IT Support Buyers Guide Today.

IT Support

Our recommended Platinum plan even includes your Microsoft 365 licenses, plus others as below:

  • Microsoft 365 Business Premium

  • Cloud Storage
  • Anti-Virus /Anti-Spam

  • All security updates installed out of hours, or in predefined maintenance windows

  • Secure Off-Site backups
  • Secure Internet Filtering, DNS Filtering for expanded security

  • Supporting your Cyber Essentials Certification, keeping you secure as standard and a government recognised certification to show your clients that you take your cyber security seriously

Get In Touch

Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.

Talk to us about your business 0330 043 0069

Or E-mail hello@hgmssp.com and one of our experts will get back to you.

Some Companies We’ve Worked With

Brand Creations Group Limited
Chain Lane Community Hub
Cheesecake Energy
GFS Plastics Ltd
Hill and Company Solicitors
Horizon Management

What Our Customers Say

Frequently Asked Questions About Our Managed IT Support

Why do you have a 10 user minimum?2024-09-17T19:37:30+01:00

We implemented a minimum user count for our IT Support because we focus on Cyber Security. The cost of delivering world-class solutions with our expert manpower is becoming cost-prohibitive.

Implementing the user minimum enables us to perfect our IT Support to give you the support you deserve.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-09-18T16:57:27+01:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 10-500 users (negotiable).

  • Amazon AWS & Microsoft Azure Cloud Infrastructure.

  • Cloud Data Backup & Disaster Recovery.

  • Daily Device checks.

  • Proactive monitoring of Desktops and Server Infrastructure.

  • Support for Mac, Windows, Linux and Smartphones.

  • Support for physical and virtual servers, including Hyper-V and ESXi.

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint.

  • Unlimited Telephone and Remote Support.

  • VoIP Phone System with our Platinum plan.

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2024-09-16T15:09:45+01:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 10-user minimum. This means your minimum cost would be £550+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do you really offer Microsoft Business Premium FREE?2024-09-03T17:16:48+01:00

Yes, with our Platinum IT Support package, we supply this because we can configure Microsoft 365 Business Premium to be the best option for your security. Ensuring our customers are using Business Premium means we can ensure their environments are secure and correctly set up.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Let’s work together

IT Support You Can Trust

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The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Portsmouth, Reading, Nottingham, Milton Keynes, Telford, and more.

Harrogate Managed IT Support

The ongoing costs of employing your own internal IT Manager, can’t always be justified. Outsourcing to a Harrogate IT Support business that provides Managed Services can reduce staff costs, open your business to our knowledge, and improve business. We ensure the best performance with 24/7 monitoring to discover any hardware and software issues.

We include both Malware and Ransomware protection; depending on the price plan, it could include a rollback facility. With our proactive approach, we discover problems before our clients notice them.

Check out our videos demonstrating what happens without the right protection. Whether you live in Harrogate or not we can support you throughout the UK and beyond.

Are you looking for project work? We also support purchasing a block of hours. With HG Essentials the SLA is optional but with HG Pro or Platinum, check out our pricing, we agree on an SLA during onboarding. Should your systems not meet our Minimum Requirements, we work with you to get up to standard and compliant.

Harrogate Managed IT Support

Managed Cyber Security Harrogate

Cyber Security is VERY important, from email security through to penetration testing and ensuring your office is setup to protect and recover from any attacks.

Our Harrogate team ensures your business is protected and we are dedicated to protecting you from vulnerabilities and can ensure you can instil confidence with your clients and help you sleep soundly at night.

Harrogate IT Support Services

You need a partner you can trust to manage your IT Support, we can bring you the latest technology and ensure your protection to empower your business.

Fully Managed IT Support Services in the Harrogate area, consultation is available to ensure you are delivered the best support and enable you to focus on what you do best for your business.

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs, LEs and Internal IT teams. We ensure your IT Support systems stay secure and will support your current and future business plans.

I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.

The pricing is very fair and I would highly recommend this company!!

Don Mcewen, Cenlo Enterprises
Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter, FotoFabric Limited
The team are always helpful and professional
They take the time to explain and go the extra mile

Martin Leggett,

The engineer was very good and problems sorted

Anonymous,
Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended

Pras (Legal),
The service was fantastic – fixed my problem efficiently

Tracey Kingston White,
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.

Percy Jones Jr, Medcare HQ

Excellent customer service, fast response times and very patient

Samuel Dallimore, Elysium
Great service, good knowledge of product and good product.

Phillip Jackson,
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems

Anonymous,

Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl

Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Jill Cox,

I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.

Lucy Stobart, Great Rail Journeys

Company / Email Audit

During discovery and even during onboarding we can audit your systems.

We complete a Risk Report for your company and this can highlight needed training areas.

This would also speed up your Cyber Security journey with us to get you secure.

Partnerships To Guarantee Your Security

Datto
Dell
Cyber Security
Microsoft 365
IT Support Birmingham

Business Continuity

Microsoft Office 365

Cloud Computing

Microsoft Azure

Proactive, Responsive, Hamilton Group

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your call below or call us on 0330 043 0069.

Managed IT Support Services
Advanced Endpoint Protection

Carl Hamilton

HG Onboarding Specialist / Director

A Message from our Founder/CEO

“We treat every client as if they were a part of our business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We succeed only when you succeed.”

  • Over 30 Years of IT Experience in our teams
  • Cloud Hosted Telephony Specialist (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support & Migrations

  • IT Support Services

  • Microsoft 365 Specialists

  • Outsourced IT Across The UK


Talk to us about partnering with an IT Support Company that cares

Move your business forward not back with HG.

Same Day Call-back.

Monday – Friday 09:00 – 17:30.

Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Are You Ready To Talk?

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