Managed IT Support Services
Book Your Call2025-02-24T15:49:40+00:00

We’re here to support you. Book or call today!…

Please access support via the following details,

or book your virtual chat and you can discuss your requirements with Hamilton Group.

Excellent customer service, fast response times and very patient

Samuel Dallimore, Elysium
Great service, good knowledge of product and good product.

Phillip Jackson,
Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter, FotoFabric Limited
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems

Anonymous,
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Jill Cox,

Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl

I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.

Lucy Stobart, Great Rail Journeys
The service was fantastic – fixed my problem efficiently

Tracey Kingston White,
Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended

Pras (Legal),
I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.

The pricing is very fair and I would highly recommend this company!!

Don Mcewen, Cenlo Enterprises
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.

Percy Jones Jr, Medcare HQ
The team are always helpful and professional
They take the time to explain and go the extra mile

Martin Leggett,

The engineer was very good and problems sorted

Anonymous,

Client Portal

Visit our Support Portal to log tickets and lookup the status of your existing tickets. Also available is our Education Hub, learn and solve your own issues.

Email Support

 

Send an email to create a support ticket automatically, you will receive a ticket and a normal SLA will be put in place.

A technician will be in touch shortly.

Phone Support

Call our Service Desk and speak to an experienced technician.

Mon-Fri 09:00 – 17:30, outside this emergency rates may apply.

Sales: 0330 043 0069

Support: 01423 438955

Cloud: 01423 438956

Schedule A Quick Callback

The fastest way to figure out if we’re a good fit for your business is to have a quick chat about it. Schedule a 15-minute call so we can get right to the point.

Proactive, Responsive, Hamilton Group

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your call below or call us on 0330 043 0069.

Managed IT Support Services
Advanced Endpoint Protection

Carl Hamilton

HG Onboarding Specialist / Director

A Message from our Founder/CEO

“We treat every client as if they were a part of our business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We succeed only when you succeed.”

  • Over 30 Years of IT Experience in our teams
  • Cloud Hosted Telephony Specialist (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support & Migrations

  • IT Support Services

  • Microsoft 365 Specialists

  • Outsourced IT Across The UK


Head Office: Hamilton Group Ltd.

The Old Church, 55-57 Grove Road, Harrogate, HG1 5EP.

Company No: 13948217.

VAT No: GB426 3403 20.

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs, LEs and Internal IT teams. We ensure your IT Support systems stay secure and will support your current and future business plans.

Frequently Asked Questions About Our Managed IT Support

Why do you have a 10 user minimum?2024-09-17T19:37:30+01:00

We implemented a minimum user count for our IT Support because we focus on Cyber Security. The cost of delivering world-class solutions with our expert manpower is becoming cost-prohibitive.

Implementing the user minimum enables us to perfect our IT Support to give you the support you deserve.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-09-18T16:57:27+01:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 10-500 users (negotiable).

  • Amazon AWS & Microsoft Azure Cloud Infrastructure.

  • Cloud Data Backup & Disaster Recovery.

  • Daily Device checks.

  • Proactive monitoring of Desktops and Server Infrastructure.

  • Support for Mac, Windows, Linux and Smartphones.

  • Support for physical and virtual servers, including Hyper-V and ESXi.

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint.

  • Unlimited Telephone and Remote Support.

  • VoIP Phone System with our Platinum plan.

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2024-09-16T15:09:45+01:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 10-user minimum. This means your minimum cost would be £550+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do you really offer Microsoft Business Premium FREE?2024-09-03T17:16:48+01:00

Yes, with our Platinum IT Support package, we supply this because we can configure Microsoft 365 Business Premium to be the best option for your security. Ensuring our customers are using Business Premium means we can ensure their environments are secure and correctly set up.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Company / Email Audit

During discovery and even during onboarding we can audit your systems.

We complete a Risk Report for your company and this can highlight needed training areas.

This would also speed up your Cyber Security journey with us to get you secure.

Partnerships To Guarantee Your Security

Datto
Dell
Cyber Security
Microsoft 365
IT Support Birmingham

Talk to us about partnering with an IT Support Company that cares

Move your business forward not back with HG.

Same Day Call-back.

Monday – Friday 09:00 – 17:30.

Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Are You Ready To Talk?

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