What Is It Going To Cost?
So, what’s it going to cost to get this great IT Service, fixed monthly cost & your peace of mind?
The long answer is that it depends on exactly what you need and the number of employees, devices & offices.
Our service is tailored to fit your business and to fully understand how you operate. We ensure you get the most return on your investment with us, by addressing the challenges that your business faces and making the technology work better for you.
HG don’t believe in just reactively fixing the same recurring issues day after day, wouldn’t it be better if they didn’t happen at all, or were at least kept to a minimum? In short, depending on exact requirements, you’re looking in the range of £55+ per user/per month (which excludes licensing).
We also offer a discount if you choose to pay annually.
Services are a minimum of 10 supported users or the equivalent £550+VAT per month or £6,600+VAT per year, with our discount that works out at £5940+VAT on our Essentials package, excluding licensed software.
If you need to add in some 24/7 advanced Security services, we can consult on your needs and advise as to any additional per-user costs. However, our Platinum offering offers everything you could require to secure your business.
We do have a tier that includes Microsoft Business Premium and an optional license for software-based VoIP Cloud Telephony Service.
Talk to us for a bespoke pricing package to suit you.
If you think that your business could benefit from the use of Hamilton Group’s fully managed IT, then get in touch with a member of our team today to discuss our available services.
Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Karl was knowledgeable, polite and patient in resolving my issue
Highly recommended
I recently received some online support regarding Outlook and some email issues. I had been trying for months to find a solution. Carl was very knowledgeable and solved my issues.The pricing is very fair and I would highly recommend this company!!
The team are always helpful and professional
They take the time to explain and go the extra mile
Carl was very professional during his visit to our offices, wasted no time and executed his task for the day. I’d definitely recommend his services to many PC users.
“Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Great service, good knowledge of product and good product.
Excellent customer service, fast response times and very patient
The service was fantastic – fixed my problem efficiently
Competent, dedicated, and professional service. Always available when needed. Worked hard to ensure that there was as little disruption as possible when we migrated systems
Great first session with Carl. Very helpful, knowledgeable and professional. Will be looking to use the service on an ongoing basis over the long term. Thanks Carl
The engineer was very good and problems sorted
I worked with Carl for 4 years, helping me with my computer and IT systems when I was working remotely. He was adept at helping with both Microsoft & Mac computers.
Carl was really reactive in helping me recover my emails. I would recommend, he provided a very professional and friendly IT support service
Pricing Explained
Hamilton Group believes in being transparent with our pricing. Many companies don’t advertise price and although we can understand why, it can leave customers frustrated or confused by what is on offer.
Hamilton Group wants you to know what you are paying for with no hidden fees. A full breakdown of items on the invoices and associated costs that go into it can help you make informed decisions about your IT needs.
To help aid you in deciding the right IT Support company we have produced our guide, check it out here for our IT Support Buyers Guide, check it out here for our IT Support Buyers Guide.
Our recommended Platinum plan even includes your Microsoft 365 licenses, plus others as below:
Essentials
Pro
Platinum
Get In Touch
Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.
Talk to us about your business 0330 043 0069
Or E-mail hello@hgmssp.com and one of our experts will get back to you.
Frequently Asked Questions About Our Managed IT Support
Hourly Rates
Hamilton Group charge rates are based on half an hour minimum for standard issues, Outlook and Remote work is a minimum of one hour.
Travel time would be charged at the hourly rate, unless local.
The standard on-site hourly rate without a support plan is £165/hr +VAT within office hours and the emergency rate is 1.5x the hourly rate.
Admin, remote or home-related work is charged at £115/hr +VAT within office hours (subject to additions if required).
Hourly rates are included in the remote support plans unless specified or excluded project work.
We are happy to offer hourly blocks for project work or for on-site work, just speak to your account rep.
Ad-Hoc & Banked Hours
We understand that some clients prefer to pay for a number of hours in advance rather than set pricing, we facilitate this into 3 set blocks:
Example:
40 Hours = £3200/£80 Per Hour
30 Hours = £2550 / £85.00 Per Hour
20 Hours = £1800/£90 Per Hour
The regular rate would be £125+VAT.
IT Support Day Rates & Onboarding Day Rates
Sometimes it can make economic sense to hire us for the day, the pricing for this is as follows:
Desktop engineer work = £700 per day
Microsoft 365 engineer = £800 per day
Standard Network engineer = £850 per day
Senior engineer (consultant) = £1000 per day
Testimonials
Let’s work together
IT Support You Can Trust
The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Portsmouth, Reading, Nottingham, Milton Keynes, Telford, and more.
Company / Email Audit
During discovery and even during onboarding we can audit your systems.
We complete a Risk Report for your company and this can highlight needed training areas.
This would also speed up your Cyber Security journey with us to get you secure.
Partnerships To Guarantee Your Security
Talk to us about partnering with an IT Support Company that cares
Move your business forward not back with HG.
Same Day Call-back.
Monday – Friday 09:00 – 17:30.
“Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.
Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Ian Porter
Fotofabric Limited
