If you are considering investing in Outsourced IT Support, there are a few benefits to consider.

Outsourced IT Support can save you time and money, especially for the needs of a business today. If you wish to outsource your IT, then there are varying levels of IT support and things you should consider before going ahead.

Small companies have a lot to gain from outsourcing their IT support. This involves appointing an external company to manage their IT systems, we ensure all updates are made and security measures are correctly implemented to keep your data safe.

There is also Co-managed where they hire an in-house IT specialist but also engage with an IT support company. Doing this will mean that they still have access to IT support should their in-house person take time off or go on sick, there is also the fact that an IT support company can also handle specialist tasks and 24/7 monitoring.

Partial outsourcing will allow the in-house specialist to engage in certain duties and an outsourced team can provide system maintenance and deal with the complexities that come with dealing with Cyber Security of their business.

Short answer, yes. Outsourced IT support companies will offer a variety of different services, this gives the businesses the option to decide the best solution for their needs.

IT support levels typically include:

• Online / Remote IT support – Useful if there is someone on hand to deal with the onsite issues that can be fixed, an IT specialist may guide them through issues on the phone that required hardware.
• Pay-as-you-go IT support – This is fixed-rate, reactive IT support, the IT support company will calculate costs based on an hourly rate and benefits companies that are equipped to deal with their own day-to-day but may need help in emergencies and is not recommended for long-term use, due to the cost.
• Managed IT Support – This is typically an annual contract with an IT support company and we would proactively manage your systems the service is 24/7 that can keep on top of all your hardware and software updates and secure you against Malware, Ransomware, and other security issues.

You should consider many other factors when you are looking to consider an outsourced IT firm, things like:

• 24/7 Service – This will ensure you can receive IT support anytime, and not have the risk of sickness or holiday and not be able to contact someone if you need the support. Not only that 24/7 is often driven by monitoring tools that can be proactive, but this can also often prevent issues too as they are picked upon first and prevent/reduce downtime.
• Guaranteed Response times – The response times of your outsourced IT support can often vary depending on how much you are charged for the services. Ongoing IT support customers are likely to receive faster response times, than those that pay on a pay-as-you-go basis.
• Language – It may well be tempting to outsource across the globe for often cheaper IT support, however, your employees may struggle to understand or convey the issues to the other party and causing frustrations and delays in resolutions.
• Location – How far away is the Outsourced IT company based from you? if your IT support company is a lot miles away then you would have the cost of transportation and the time it takes to get the issue resolved would likely result in prolonged downtime for your staff.
• Management – There are different types of IT support too, some IT support companies will just handle your tickets and deal with technical issues but others want to work with you to manage solutions and provide solutions to meet your future long-term work goals.

Hamilton Group offer fully managed IT support and pay-as-you-go options to cater to your outsourcing needs. Our Managed IT contracts are typically a 12-month term and for pay-as-you-go, we offer full prepay or provide an option of buying block hours at a time that will be used.

Speak to our team and we can help to find a suitable IT support package for you.

Call us on 0330 043 0069 or book an appointment with one of our experts.