During discovery and even during onboarding we can audit your systems.

We complete a Risk Report for your company and this can highlight needed training areas.

This would also speed up your Cyber Security journey with us to get you secure.

Harrogate-Based Remote Support

Hamilton Group Ltd utilities remote Support, we can provide our maintenance services and make house calls without turning up at your door.

We use secure encrypted connections that let us log in and perform multiple fixes remotely. The best thing is that it will provide minimal disruption and let you go about your day. Technology is our passion and we aim to provide you with fast service while showing respect for the equipment it deserves.

We use our remote support service for SMEs, and home workers, and often the older generation needs a gentle helping hand to get things done.

Hamilton Group Are Trusted, Remote Support Partners

There has been added stigma about Remote Support providers due to scamming that goes along with people pretending to be Microsoft.

They show Viruses that are nothing more than system entries that are normal. Our Remote Support is provided based on an upfront booking/payment. We are trusted by those that rely on our support.

KISS Approach

Once we establish the problem, we take time to explain our actions. We avoid unnecessary jargon.

You will know exactly what we did and provide the necessary advice on avoiding the issue in the future. We take the KISS approach which means “Keep it simple stupid”.

Cut Out The Frustration

There are not many things that can match that level of frustration a slow computer can cause, is your computer sick? Traditionally you would have to pack up your car and go to the nearest IT Support Centre and hope they can fit you in.

Our Remote Support offering is designed to let us diagnose and often resolve issues before you finish the brew you made while you were waiting.

Quick Support

Are you suffering from Malware? Think you have a Virus?

Now if you fit these categories and more then I am sure you won’t want to wait days for you to either drop your computer off, then wait again for it to be returned.

We are able to help get you back up and running as quickly as possible. Do you need a computer house call? Remote Support can be the key to getting you back up and running in a jiffy. Our experts are here to help.

Steps To Get Remote Support

Schedule an appointment, complete the booking and choose to schedule an appointment from the list of dates/times available. If you pick a time we are unable to agree, we will contact you via email to attempt to reschedule. Download our Remote Support tool from www.hgmssp.com/help

Regardless of if you are using a Mac or a Windows-based PC, the download tool will download. Once downloaded, open the application and provide your Internet Connection is working and it is at the scheduled date/time our engineer will connect to you. If your fault is preventing the internet from working, we can still help but would require an engineer visit, call 01423 438953

Need help or want to know more?

If you would like to learn more or are in need of support. Or would like to discuss working together book an appointment or call 01423 438 953