Remote Monitoring, Protecting Your Business & Clients

An RMM solution is probably one of the most popular and first IT solutions an IT Support provider will roll out. This will include supporting small, medium and large businesses.

RMM tools allow an MSP (Managed Service Provider) to remotely conduct their monitoring, and engineering activities and that can lead to a significant amount of work utilising the RMM tool.

An MSP will use an RMM tool to avoid having to go to a customer client’s location, this isn’t because they don’t want to, NEVER! (well in our case)

It will allow you to quickly repair computers and respond to help requests, this enables a quick and higher level of ticket closes and lets your client know you mean business.

However, these technologies go beyond simply keeping equipment in good shape. They may also be used by an MSP (managed service provider) to keep track of the security of their customers’ networks at once.
MSPs used to have to install antivirus software on each client machine and then run antivirus scans or remediation tools manually.

If we were doing this the old-fashioned way, visiting client computers would be time-consuming and may take days or weeks to service clients with up to 100+ computers. Many cyber security solutions that we utilise integrate directly into RMMs.

I recommend an RMM as an essential item in their toolkit for any IT business owner.

Remote monitoring is an essential tool and it is present in all our IT Support packages and should be in other IT firms. This is one of the reasons we are happy to have you install an RMM on your computer so we can help, we even make it easy on our onboarding page. Just head over there and install it yourself to get started.

Please have a chat with us first, this is to ensure we know you are coming and can set a meeting to discuss your support requirements. Following this path will increase your efficiency and improve your long-term security, this is due to the systems we add on the way.

Free up your employee’s time, and let an IT company such as Hamilton Group take care of your IT hassles and the alerts your systems provide.

With the right RMM in place, you can rely on your systems even when you are not present. As long as the machine is online, we will be notified of issues and can utilise automation or manual remediation to fix any issues before they cause disruptions. All in te background without causing you any hassle.

Ultimately, the idea of an RMM solution is to make managing customer endpoints easier, it must also enable the MSP to support you. Using a difficult tool or something not set correctly, may not lead your team to be set up for the right success.

Finding the right tools to manage your business isn’t always easy, mixing RMM with a great PSA solution can improve the efficiency of your business. We work with clients requiring IT Support with our MSP solutions and always with businesses that have an internal IT solution and may require Co-Managed IT Support.

Whichever scenario you are in, book some time with us or call us on 0330 043 0069.