What to Look for in Managed IT Services

Did you know that the cybercrime industry is estimated to cost businesses over $10 trillion by the end of 2025? So, it’s more important than ever before to protect sensitive information at your company.

One of the most important steps that you can take when it comes to doing so is properly hiring an outsourced IT support company.

However, not everyone understands what attributes they should keep an eye out for. Let’s take a look at everything you need to keep in mind when searching for a managed service provider in Yorkshire.

How Is The IT Support Company’s Online Reputation?

The first thing you should consider is the managed IT services company’s online reputation. The good news is that a quick Google search often tells you everything you need to know.

Start by searching “IT support near me” and look at the top organic results.

Read through customers’ reviews carefully (both positive and negative ones) to gain insight into the quality of service they offer. You should also look for consistency among reviews.

For example, let’s assume that many reviews talk about how communicative the provider is. There’s a good chance that you can expect the same results.

However, not all outsourced tech support companies are the same.

How Good Are Their Customer Support Services?

Also, make sure the managed IT support company you choose is adept at providing customer support. This includes providing technical support to customers via phone and email, as well as through live chat on their website.

Above all else, they should be attentive and knowledgeable when it comes to dealing with any customer inquiries or complaints. Also, make sure they offer remote and on-site support as well.

You should never work with business IT services that cannot meet your needs in this way.

What Is the Quality of Their Service?

The quality of their services is also important to consider when choosing an IT support company. They should be able to provide secure and reliable servers, along with proactive maintenance and monitoring systems in place.

Ideally, they should be using the latest technologies available in the market to maximise efficiency. This will also help keep your systems up-to-date.

What Is Their Pricing Model?

Make sure you understand the pricing model of the managed IT services company you are considering.

Check if they offer any flat-rate or subscription packages that fit your budget, as well as detailed breakdowns of their services and how much each one costs. Additionally, enquire about any additional fees that may be incurred.

Otherwise, you might end up paying more for your Yorkshire IT services company.

Do They Prioritise Security?

The security of your data is one of the top priorities when it comes to managed IT support companies. Make sure you ask the IT consulting Yorkshire provider about their security protocols and strategies, such as firewalls and encryption.

They should also be knowledgeable about necessary tools for preventing cyberattacks and have measures in place for dealing with any threats that arise. An IT security Yorkshire firm should be fully transparent about how they protect your data.

Business IT services and security are inseparable. Don’t work with managed IT services that don’t prioritise a security plan.

You could experience a large number of complications later on. In some cases, these can be difficult or even impossible to recover from.

Do They Have a Disaster Recovery Plan?

A reliable Yorkshire managed service provider should also have a disaster recovery plan in place, which outlines the steps they will take in the event of any issues. This is especially important when it comes to safeguarding against data loss or system outages.

Ask them about their policies and procedures so you can rest assured that your systems are in safe hands. This will go a long way when it comes to helping you choose the best local IT support business.

What Is Their Billing Structure Like?

Make sure you are aware of the managed service provider’s billing structure.

Ask them about any additional fees and charges that may be applicable during or after your service period. Also, inquire if they provide flexible payment terms for customers who need it. Otherwise, you may be locked into a lengthy, expensive agreement with their IT services Yorkshire.

How Do They Use Automation?

It’s also important to understand how the Yorkshire managed service provider utilises automation.

Automation tools can significantly reduce labor costs and help streamline processes like data backups, software updates, and system maintenance. Ask them what type of automation they use and how it could benefit your business.

This will help ensure you choose the right IT consulting Yorkshire business.

Do They Have a Comprehensive QC Process?

Finally, you should make sure the IT services company has a comprehensive Quality Control process in place. This includes performing regular checks and tests on systems to ensure they are running properly and securely.

Also, inquire whether they offer any guarantees or warranties for their services. The last thing you want us to work with the wrong IT support company.

Hiring Managed IT Services Doesn’t Have to Be Overwhelming

Initially, finding the right managed IT services may seem daunting. The good news is that the guide above has everything you need to know to make the process simple. From here, you will be well on your way toward finding the best managed service provider Yorkshire has to offer.

Looking for more information on what we can do? Reach out to Hamilton Systems today to see how we can help.

Simply call us on 01423 438953, fill out our form or book an appointment.