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Frequently Asked Questions About Our Managed IT Support
Get In Touch
Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.
Talk to us about your business 0330 043 0069
Or E-mail hello@hgmssp.com and one of our experts will get back to you.
* Guaranteed response times are set in accordance with your Master Service Agreement (MSA).
** You are able to send as many IT requests as you like for the items included in our inclusion list (on the web or on your proposal).
On-boarding Charges
when you join our services, there is a one-time fee for setting up and integrating any new or existing infrastructure and processes. The cost is often the same as one month of service. However, it may be more if your system is more significant or more complex than the standard.
The fee covers the costs of resources, software, and licenses as well as the time and labour required to get you set up. The onboarding costs are just to offset the initial expenses associated with taking on a new client, and to ensure we are compensated for the time and effort required to get you set up with our services.
Getting Started
Thank you for considering using Hamilton Group for your managed IT Services. Once you come on board you will be sent an invoice that contains both the onboarding fee and the first month of service.
We get your IT infrastructure up to the right level and with our system tools, we make an assessment and make sure your system is ready to support and secure. Once paid, you can start enjoying the benefits straight away, including proactive support and managing your system updates.
We believe in our services and to make it easier we have added our onboarding tool to our website for you to install and get going.
Let’s work together
IT Support You Can Trust
The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Portsmouth, Reading, Nottingham, Milton Keynes, and more.
Company / Email Audit
During discovery and even during onboarding we can audit your systems.
We complete a Risk Report for your company and this can highlight needed training areas.
This would also speed up your Cyber Security journey with us to get you secure.
Partnerships To Guarantee Your Security





Talk to us about partnering with an IT Support Company that cares
Move your business forward not back with HG.
Same Day Call-back.
Monday – Friday 09:00 – 17:30.
“Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.
Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Ian Porter
Fotofabric Limited