Do we need IT Support?

Today we answer our customer questions: Do we need IT Support?

Today at Hamilton Systems Solutions we are going to look specifically at a challenge we get with prospective clients.

One question we are often asked is do we need IT Support? The importance of IT Support in a business and why this service is necessary needs to be answered.

As industry experts with many years of experience, we have seen firsthand what can happen to companies working without the right support in place.

What exactly is IT Support?

Covering servers, networks & connectivity, PC, laptop & tablet security, VOIP systems, and more.

IT Support is there to keep you safe and functioning at all times.

What do you currently do if your PC freezes? Who do you turn to with a computer virus? What would the implications to your business be should you experience a data hack? These are just some of the factors to consider if you don’t currently have support.

Can’t I just ask for help from an employee who’s technically minded?

Yes! You absolutely could do this, but does that person have full knowledge IT support requires? In addition, if you’re taking an employee away from their usual tasks, productivity is likely to drop.

Can’t I just hire someone?

Do we need IT Support, can we hire someone internally? Yes, you absolutely could.

The average cost of hiring an IT Technician to work in-house is between £20k & £30k. On top, you have additional insurances to pay.

Outsourcing the service is considerably less per month and year.

What are the benefits of IT Support and why is it a necessary service?

Cost Management: Keeping a hold on outgoings is imperative to every business.

Cash Flow is king, even for established companies, and getting this right in the first instance successfully underpins growth.

IT expenses can mount quickly especially if services cease to function.

Should ordering systems or a website go down, this could result in the loss of reputation for example.

Outsourcing IT is either on a ‘pay as you go’ option or a monthly contract. This inevitably works out cheaper for companies.

Disaster Recovery: A disaster could happen to any company at any time and it’s important to have an effective recovery strategy already in place.

A professional IT support company will ensure you have relevant backups in case something should happen that results in a data loss. Without this in place, a business could be in real trouble.

Increased Security: Each and every piece of data your company holds is required to be fully secure.

This is a necessity in terms of data protection and in line with GDPR.

Do you know the steps required to ensure data is safe and can’t be accessed by an external source? We recommend leaving this to the professionals.

Professional Availability: Outsourcing the role of IT Support is becoming the norm across the UK.

Just like you would pay an accountant to manage tax returns, a dedicated professional will be there as and when you need them, to answer questions and fix any issues that may arise.

Stay Updated: To avoid being hacked, software and hardware are required to be updated.

Software companies continue to play a game of cat and mouse with hackers. When a safety breach is found it’s imperative to update immediately.

From here, hackers begin their process again. Do we need IT Support? We say yes as it is a necessary service for most companies.

Not only are you ensuring to keep systems and data secure, but you’re also avoiding hefty costs should anything go wrong & including moving data to the Cloud.