What Are VoIP Business Services?

VoIP stands for Voice over Internet Protocol.

It’s a fancy way of saying using your company’s Internet connection to make or receive calls rather than utilising traditional landline phone lines.

It’s cost-effective and increases call clarity, especially if your company embraces high-speed Internet connections and a high-powered network installation.

VoIP really shows the most benefits to small businesses that have 50 or fewer employees. One-third of all businesses currently use a VoIP phone system and the vast majority of those are small business vendors.

Communication Is Key To Your Success

The way your employees and colleagues communicate with each other and the outside world dictates how your entire business operates.

Effective lines of communication will often make the difference between success and failure. With the available advantages of technology today, you have to take every chance you can get to advance the capabilities of your business.

One of the ways that Hamilton Group Ltd, will improve your overall operations is with our business VoIP solutions. As a leading IT support company in Harrogate, we have built relationships with many innovative technology partners that help us help you grow.

Our services can equip your business with capabilities like video conferencing and larger conferencing that reach across the country.

Hamilton Group can interface with many types of hardware and communication applications as well for a seamless transition.

The Benefits of a VoIP-Based System for Businesses

A Feature-Rich Strategy

A hosted VoIP service is a cloud-based phone system that relies on either a private network or an internet connection rather than traditional phone lines. These VoIP phone systems offer an array of advantages over the typical phone systems:

• Mobility: On a VoIP system, your phone number can travel with you from the office to multiple points of contact in the outside world. The number can also transfer from desk to desk when you move.
• Cutting Costs: A business phone system like this will often be less expensive than traditional phone service every month. In addition, long-distance phone calls won’t cost you extra on a VoIP system.
• Productive: Our hosted VoIP solutions have features including multiple ways to interface with your colleagues and clients. There will no longer be the confusion of dropped calls or shaky connections. Features like video conferencing and screen-sharing will make your interactions more productive as well.
• Opportunity: One of the biggest hurdles in customer service is effective communication. Dropped calls or long waits are missed opportunities for businesses. VoIP phone systems have features like auto attendant and unique call routing that will dynamically manage your call waiting so that no caller is waiting too long or goes unnoticed. This will make your customer communication more efficient overall.

Remote Usability

In today’s landscape, with so many people working from home, there’s never been a better time to switch to VoIP.

A VoIP system allows employees to virtually be “sitting at their desk” when the phone rings. Through the VoIP portal calls are instantly routed to the employee’s mobile phone with fast and efficient seamlessness.

It’s one of the many managed IT services in Harrogate that is often less expensive than the traditional way of handling calls.

In addition, VoIP is capable of replicating all in-office features including:

• Transferring
• Call forwarding
• Holding
• Caller ID
• Record a call

And, especially if you’re a Yorkshire-based business where the motorway commutes of just a few miles can take hours, VoIP allows you to stay in touch and use your gridlocked car as your office away from home.

Let Us Optimise Your Communications

The special ingredient differentiating between poor and effective communications is the infrastructure that supports your systems. We partner with a hosting service provider, but our experts are the technicians who will be putting your system into place. A hosted VoIP provider in Harrogate, Hamilton Group has over ten years of experience implementing for businesses and are top experts in the field.

One of our primary missions has always been to make your technology work for you rather than stand in your way. We will upgrade your phone systems to an industry-leading standard and at a minimal cost that will fit in your budget.

Contact Hamilton Group today for a free consultation and a comprehensive overview of your needs and how we will fulfil them.

Simply call us on 0330 043 0069, fill out our form or book an appointment.