Managed IT Support Services
Consultation / Hire Us2025-04-25T17:10:33+01:00

Changing IT supplier or hiring for a project? Get your quote

Whether you are looking to change your IT Support supplier or looking to book a session, the sections below have all the info you require.

Fill out the form or scroll down to check our live Calendar and book your date to start a discussion with the Hamilton Group.

Client Portal

Visit our Support Portal to log tickets and lookup the status of your existing tickets. Also available is our Education Hub, this allows you to learn and solve your own issues.

Email Support

Send an email to create a support ticket automatically, you will receive a ticket and a normal SLA will be put in place.

A technician will be in touch shortly.

servicedesk@hgmssp.com

 

Phone Support

Call our Service Desk and speak to an experienced technician.

Mon-Fri 09:00 – 17:30, outside this emergency rates may apply.

Sales: 0330 043 0069

Support: 01423 438955

Cloud: 01423 438956

Schedule A Quick Callback

The fastest way to figure out if we’re a good fit for your business is to have a quick chat about it. Schedule a 15-minute call so we can get right to the point.

Decided To Work With Us? Install Our Tool

Have you done your research and decided that Hamilton Group is the best fit for your business?

If so get ahead and install our Remote Management Tool.

Installing this tool will help you get ahead of the onboarding process and allow us to make a discovery of the devices in your office.

Head to our Onboarding page and install the app you require, whether Windows or Mac.

Proactive, Responsive, Hamilton Group

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your call below or call us on 0330 043 0069

Managed IT Support Services
Hamilton Group IT Support

Carl Hamilton

HG Onboarding Specialist / Director

A Message from our Founder/CEO

“We treat every client as if they were a part of our business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We succeed only when you succeed.”

  • Over 30 Years of IT Experience in our teams

  • Cloud Hosted Telephony Specialist (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support & Migrations

  • IT Support Services

  • Microsoft 365 Specialists

  • Outsourced IT Across The UK


Get In Touch

Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.

Talk to us about your business 0330 043 0069

Or E-mail hello@hgmssp.com and one of our experts will get back to you.

Office Location

Head Office: Hamilton Group Ltd

The Old Church, 55-57 Grove Road, Harrogate, HG1 5EP

Company No: 16145706

VAT No: 426 3403 20

Some Companies We’ve Worked With

Brand Creations Group Limited
Chain Lane Community Hub
Cheesecake Energy
GFS Plastics Ltd
Hill and Company Solicitors
Horizon Management
Harrogate IT Support

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs, LEs and Internal IT teams. We ensure your IT Support systems stay secure and will support your current and future business plans.

Do you have a quick 15 minutes to talk?

Looking for a new IT Support provider? Talk to us to discover how we can help your business.

If you need to send any sensitive data, please send an encrypted message via Signal Messenger.

Please use 07432 632691 as our number and fill out the contact form below to notify us.

Frequently Asked Questions About Our Managed IT Support

Will Hamilton Group be with me as my business grows?2025-01-08T09:28:53+00:00

Yes, as your business grows, we understand this means changes and upgrades to your network. We will work with you every step to ensure a smooth transition and help you navigate complex problems. Our team can help you plan ahead and to benefit from our expertise and support.

Why switch to an RMM when the old way has been working fine?2024-08-22T01:29:31+01:00

The traditional model of in-house, ad hoc IT Support (sometimes known as break-fix) worked for a long time, but as networks became more complex, problems appeared.

For example, an employee might accidentally delete an important file, causing hours of downtime while IT staff restored it from a backup. With an RMM in place, such problems can be quickly fixed remotely without taking the entire network offline.
In addition, RMMs can automate many time-consuming tasks, such as patch management and software updates, which frees up IT staff to focus on more critical tasks.

Why should my team learn about cyber security?2024-08-23T21:00:38+01:00

As businesses continue to depend more on technology, the risk of cyber threats has increased significantly. Therefore, it is crucial to educate your team on how they can protect the business. Cyber attacks can come in all shapes and forms including directly to your employees via email links, unauthorised webpages, and credential theft. Let your team be empowered to protect your private data with our Education Hub.

Why is network management critical?2024-08-23T20:43:29+01:00

External device management improves the effectiveness and performance of your IT system, allowing you to spot network problems. You may quickly identify potential security threats, whether an external device connected to your network or an unexpected traffic increase.

Why do you have a minimum starting point?2025-05-09T06:51:39+01:00

We have a minimum starting price of £1,300 per month for our fully managed service and £2,000 per month for our co-managed service.

The reason we have minimum monthly charges for our services is because we want to continue to deliver exceptional, best in class service to our clients.

We believe the best way to do this is to work with fewer clients, providing a more dedicated experience.

Because we work with fewer clients, we have to ensure that we work to a minimum starting price, otherwise we would be forced to take on too many clients which would dilute our attention and service levels.

This enables us to have the correct staff on hand to provide exceptional service.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What will the Education Hub teach my team?2024-08-23T20:56:17+01:00

Our Education Hub has an array of courses from Cyber Security to Mental Health in the workplace. We believe that you should work to develop your team’s knowledge during their time at your business, with Education Hub your team can learn new skills in a time-efficient manner that doesn’t pull them away from their working day.

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What if there is an unexpected outage or disruption in service?2024-08-23T20:49:57+01:00

Our engineers are frequently monitoring your devices and will correct any issues before they cause downtime. Our proactive approach means you can rest assured that if devices on your network fail. We will act fast and even, in many cases, have your hardware fixed before it causes an outage.

What if I have a problem with my RMM?2024-08-22T01:37:26+01:00

Our RMM solution will enable our team to discover and fix problems in most cases. We will gather all of the information that we need. This means that we can fix the problem in many cases before you are even aware that there is one. And more importantly, before your business experiences any downtime.

What do our price plans include?2024-09-18T16:57:27+01:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 10-500 users (negotiable).

  • Amazon AWS & Microsoft Azure Cloud Infrastructure.

  • Cloud Data Backup & Disaster Recovery.

  • Daily Device checks.

  • Proactive monitoring of Desktops and Server Infrastructure.

  • Support for Mac, Windows, Linux and Smartphones.

  • Support for physical and virtual servers, including Hyper-V and ESXi.

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint.

  • Unlimited Telephone and Remote Support.

  • VoIP Phone System with our Platinum plan.

 

What devices does Hamilton Group manage?2025-01-08T09:25:16+00:00

We can manage many devices, including routers, switches, firewalls, and wireless access points. We also support various operating systems such as Windows, Mac OS X, and Linux. When it comes to business technology, we have you covered.

What are the benefits of an RMM?2024-08-22T01:26:19+01:00

There are many benefits to using RMM software, including improved security, increased efficiency, and reduced costs. In addition, RMMs can automate many time-consuming tasks, such as patch management and network management.

What additional costs do we need to consider alongside the Managed IT Service?2025-05-09T06:54:00+01:00

The intention of our fully-inclusive Managed IT & Cyber Security service is to ensure that we aren’t trying to sell you add-ons or bolt-ons all the time.

We’ve found from conversations with businesses that their current experience with their IT partner is they feel like they’re constantly being sold to. With new products and services being offered on a regular basis with additional charges.

That said, there are some options that don’t benefit all our clients equally and stay separate to our Managed IT Service.

You will pay additionally for your Microsoft 365 licences as these aren’t included within the package price. We’ve done this to ensure that we provide the most cost-effective licenses for your particular use case.

A lot of our clients choose to use our hosted VoIP telephone solution too. This would be quoted for you based on your requirements.

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How will I know if an RMM is working?2024-08-22T01:38:47+01:00

There are several ways to measure the success of your RMM implementation. One way is to track the number of support tickets opened and closed each month with your IT Support provider. Another way is to compare the hours your IT staff spends on tasks such as patch management and software updates before and after implementing an RMM.

How much will it cost to switch to RMM?2024-08-22T01:31:46+01:00

The cost of switching to RMM will vary depending on the size and complexity of your network and the number of devices you need to manage. However, RMMs are generally more cost-effective than traditional in-house IT support models.

How much does IT support cost?2025-05-17T14:53:06+01:00

Our Harrogate-based Managed IT Support costs from £65 per month for each user, but there is a 10-user minimum. This means your minimum cost would be £650+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How long does it take to set up remote management software?2025-01-08T09:38:34+00:00

It will depend on the size and complexity of your network. However, most RMMs can be set up relatively quickly and easily. A core benefit of working with Hamilton Group is that we can get you up and running correctly, promptly and efficiently without the concern of prolonged downtime.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

How do I know if an RMM is right for my business?2025-01-08T09:38:08+00:00

RMM might be a good fit for your business if you are unhappy with the current state of your IT support. Other reasons could be that you’re struggling to keep on top of patch management and software updates. In addition, if you are looking to save money on external IT support, an RMM solution can be a great way to do so.

An RMM is a great way to improve the efficiency of your IT staff and save money on IT support costs. However, it is crucial to choose the right RMM for your business. Hamilton Group can help you discover the best RMM solution for your business.

How do I access the Education Hub?2024-08-23T20:59:09+01:00

Once you start your plan with Hamilton Systems you will be automatically given access to our Education Hub, with a unique login for each member of your team that sign up. You can access your learning mat via our website or simply follow this link Education Hub Login.

Have you got different packages for different budgets?2025-05-09T06:56:11+01:00

Our service and pricing is standardised to ensure that every single one of our clients receives the same exceptional service and all the Cyber Security measures we can think of.

Essentially, all we need to know is whether you have an internal IT team that we’re going to be working with or if you’re planning on outsourcing all of your IT requirements to us.

These are the only two pricing differences we have.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Can you help with new technology purchases?2024-08-23T20:48:21+01:00

Yes, our engineers are experienced in the latest technology and can provide recommendations on the best devices for your needs. We will also work with you to plan for upgrades and installations.

Tell Us About Your Needs

“Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service..”

Ian Porter

FotoFabric Director

Are You Ready To Talk?

hello@hgmssp.com

Call 0330 043 0069

Managed IT Support Services

Removing the complexity out of your IT

Working Days/Hours:
Mon – Fri / 9:00 AM – 17:30 PM

Hamilton Group is a Harrogate-based IT support company founded in 2015. We created this business because we are passionate about technology and the practical solutions that tech can deliver to workplaces big and small, and even non-profits. We pride ourselves on being unlike other IT service providers. We provide realistic strategies on time and within budget. It’s our goal also to ensure that our technical expertise aligns and exceeds your goals. At Hamilton Group, we believe you deserve IT services and cutting-edge technology that works for you and not against you.

Microsoft Silver Partner UK

What We Do

About Us

Sectors Served

IT Support Near Me

© 2025. Hamilton Group Ltd. All Rights Reserved. | The Old Church, 55-57 Grove Road, Harrogate HG1 5EP Registered in England & Wales Company Number 16145706. ICO Num: ZB635481.

Call us on 0330 043 0069

hello@hgmssp.com

sales@hgmssp.com

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