Managed IT Support Services
The Best Managed IT Support Company In The UK2025-02-26T11:16:17+00:00

The Best Managed IT Support Company In The UK

Customer-focused Managed IT Support

Yorkshire based IT Support in the heart of Harrogate

Your best choice IT Support vendor for Hosted Telephony, Azure and Microsoft 365

  • Advanced Zero-Trust Firewall, SIEM & Cyber Security Specialists

  • Best In Class Connectivity & Cloud Telephony

  • Your Nationwide IT Department 

Advanced Zero-Trust Firewall, SIEM & Cyber Security Specialists

Best In Class Connectivity & Hosted Telephony

Your Nationwide IT Department

If you’re looking for an innovative IT support provider with a great reputation who delivers a world-class service, this is the right place for you

No job is too small for Hamilton Group. Whether you’re are a start-up or a growing business we can provide a range of solutions including Broadband, WI-FI, business e-mail, Cloud Telephony and your Managed IT Support Services.

Your tech working as it should, our partner promise.

Harrogate IT Support provider who promises not to let you down, we don’t promise what we can’t achieve.

We’ll never let you down
All support calls are answered by an engineer.
95% of issues are fixed in 15 minutes or less
Peace of mind for your most critical business systems.
The best IT Support Services in the UK

Supported by our guaranteed 10-minute response time

  • 10-Minute Response Time

  • 24/7 MXDR & SOC

  • Affordable expertise

  • Increased productivity and greater return on IT investment

  • More time for you – focus on your business not your tech!

  • Outstanding customer service

  • Peace of mind

  • Reduced downtime of your critical IT infrastructure

  • Regular Penetration Testing for Clients

  • Single point of contact for all your IT Support Services

What We Do, How We Can Help You

Leading IT Support provider in Harrogate, from business-critical Disaster Recovery & Cyber Security to long-term remote working options. All our solutions are designed to offer extreme security and make your business better.

We have delivered a UK-leading approach in Managed IT Support Services and IT Solutions.

We provide our IT Support and Solutions with a More Personal Approach to Service and offer our customers the Ultimate Technical skill set. We want to become your long-term IT Partner and build you a successful IT Strategy.

Our tried and tested approach to IT has a proven track record and we work hard to be the best IT Provider in our market. We currently have a strong customer base in the following areas and would welcome new customers.

Edinburgh, Harrogate, Leeds, Wetherby, York, London and many more

Schedule A Quick Callback

The fastest way to figure out if we’re a good fit for your business is to have a quick chat about it. Schedule a 15-minute call so we can get right to the point.

Tailored IT Solutions for Your Business Needs

Backup and Disaster Recovery

Backups (BDR)

Be prepared for the unexpected with our Disaster Recovery & Backup Solutions, quick recovery if the worst should happen, 15-30 minute system access.

Business Broadband

Business Broadband

How did we do business before the Internet? These days connectivity is critical, don’t leave it to chance, get the right connectivity with the right company today.

Cloud Solutions

Cloud & Network Services

Bespoke Cloud Solutions that are built for you. With the constant need for a hybrid working environment Cloud migrations are becoming a regular and necessary.

Cyber Security Experts

Cyber Security

Threats against businesses are growing, using the best in class services we protect your business, including achieving the Cyber Essentials Certification and ensuring your peace of mind to focus on your business, backed by Pen Testing.

WordPress Hosting

Fast Website Hosting

Fast Hosting provided by Hamilton Group, WordPress or Linux based solutions with a fast CND available. VPS services for those that demand more than Shared Hosting can deliver. Modern, fast and reliable and SEO ready.

Cloud Telephony

Hosted Telephony

Modern Cloud Hosted Telephony everything you need to run your business through your telecoms systems. Office Phone Systems or full Call Centre setup including Wallboard is available to clients of any size.

24/7 Managed IT

Managed IT Support

We monitor your IT systems 24/7/365 and let you focus on your business. Your business is protected from Cyber Threats and we ensure your requests are resolved effectively and quickly, our outstanding ticket count is always low.

Microsoft Experts

Microsoft Experts

Microsoft is relied upon by millions of companies around the world, Hamilton Group specialises in Microsoft systems, from Azure to Microsoft Office 365 and as Outlook experts, No wonder we have performed over 2500 Migrations to Microsoft 365.

Proactive and Responsive

Proactive and Responsive

IT Support Contracts with a preventative & proactive approach. We hate having to wait for things and think issues should be fixed as they happen or before anyone notices, while minimising support requests.

Managed IT Support

We can slot into your organisation and empower your team with extra skillsets and resources or outsource as much of the IT as you need

  • Co-Managed Or Fully Outsourced IT Support

  • Cyber Security Software with EDR & enhanced Security

  • IT Helpdesk Support for your on-site team (Level 3 IT Engineers)

  • Home Worker IT Support

  • Nationwide coverage in The North and South of the UK

  • Network & Firewall support for Co-Managed offices

  • On-site Engineers for site visits

  • On-site engineers based at your site, full or part-time

  • Remote IT Support

  • Specialised support for your IT Solutions

  • UK IT Support for International Businesses with their HQ in other countries

Infrastructure Projects

From designing and planning a project, supplying hardware and software, to our professional installation, we support you throughout the entire process

  • Azure, Microsoft 365 and other Cloud Technologies

  • Backup and Business Continuity

  • Cloud Security Technologies

  • Cloud Solutions including Azure and Private Cloud/ Co-Location

  • Cloud Telephony

  • Cyber / Network Security

  • Desktop, Laptop and other mobile (including Apple, Microsoft Surface)

  • Internet Connectivity

  • Penetration Testing (One off or ongoing)

  • Secure Hosting Services

  • Servers & Storage

  • Switching Infrastructure and WIFI

  • Virtualisation

Get In Touch

Need expert IT assistance? Contact Hamilton Group today! Our specialists offer top-notch solutions tailored to your needs. Don’t let tech troubles hold you back.

Talk to us about your business 0330 043 0069

Or E-mail hello@hgmssp.com and one of our experts will get back to you.

Harrogate IT Support

We use the very best systems and tools to ensure you get the full benefit of the technology you invest in. Supporting SMEs, MEs, LEs and Internal IT teams. We ensure your IT Support systems stay secure and will support your current and future business plans.

What Our Customers Say

Check Out Our Case Studies

Proactive, Responsive, Hamilton Group

Grab a drink and let’s have a quick chat about your business, and see how we can help you.

Book your call below or call us on 0330 043 0069.

Managed IT Support Services
Advanced Endpoint Protection

Carl Hamilton

HG Onboarding Specialist / Director

A Message from our Founder/CEO

“We treat every client as if they were a part of our business to provide quality and comprehensive IT support that can be counted on 24/7, 365 days a year. We succeed only when you succeed.”

  • Over 30 Years of IT Experience in our teams

  • Cloud Hosted Telephony Specialist (VOIP)

  • Cyber Security Consultancy

  • Experts in Outlook Support & Migrations

  • IT Support Services

  • Microsoft 365 Specialists

  • Outsourced IT Across The UK


Let’s work together

IT Support You Can Trust

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The best IT Support in Harrogate is also delivered across the UK 24/7 and we are ready to help you with all your Managed IT service needs. Services are provided in areas including Leeds, Liverpool, Manchester, Wakefield, Wetherby, York, Newcastle, Bradford, Bolton, Glasgow, Wigan, Derby, London, Luton, Birmingham, Sheffield, Peterborough, Portsmouth, Reading, Nottingham, Milton Keynes, Telford, and more.

Frequently Asked Questions About Our Managed IT Support

Why do you have a 10 user minimum?2024-09-17T19:37:30+01:00

We implemented a minimum user count for our IT Support because we focus on Cyber Security. The cost of delivering world-class solutions with our expert manpower is becoming cost-prohibitive.

Implementing the user minimum enables us to perfect our IT Support to give you the support you deserve.

Why do we need IT Support?2023-10-05T13:14:56+01:00

A lot of businesses are first set up small, doing everything yourself but eventually, after a bit of growth, this just becomes an impossible task.

Add that to the growing complexity of technology, do you want to spend the time training on how to use all the systems and software or do you want to focus on your business?

What type of companies do we work with?2023-10-05T13:22:53+01:00

We work with some great clients based in Yorkshire, across various sectors including:

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution
  • Roofing
What is the Cloud?2023-11-06T09:36:11+00:00

Surprisingly we once were asked, “How do you transfer my data to a Cloud”.

Now I was always brought up that there are no stupid questions, but do you think this one took the biscuit?

In all seriousness, the Cloud is simply data that is stored on someone else’s computer via way of the Internet.

This can be from Azure (Microsoft) AWS (Amazon) Cygnatech Cloud (Ours) or Google Cloud Services.

Wherever you choose to store your data you need it to be safe and compliant to local laws.

What do our price plans include?2024-09-18T16:57:27+01:00

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available).

Advanced Malware Protection.

Managed Business Anti-Virus.

Microsoft 365 Support.

Microsoft 365 Training & other areas such as Mental Health & Cyber Security.

Optional Proactive Network Care (Firewall/Router/Switches).

Proactive Care (Monitoring & Patch Management – System and Software).

  • 10-500 users (negotiable).

  • Amazon AWS & Microsoft Azure Cloud Infrastructure.

  • Cloud Data Backup & Disaster Recovery.

  • Daily Device checks.

  • Proactive monitoring of Desktops and Server Infrastructure.

  • Support for Mac, Windows, Linux and Smartphones.

  • Support for physical and virtual servers, including Hyper-V and ESXi.

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint.

  • Unlimited Telephone and Remote Support.

  • VoIP Phone System with our Platinum plan.

 

IT Support is too expensive?2023-11-02T12:12:00+00:00

Although we have heard this in the past, ultimately you have to think more about what you are looking to get and what you value in your business.

Can you afford to be down for multiple days, or longer? By partnering with an IT company that builds you a solution that includes Disaster Recovery, we look out for you.

The goal here is to be a true IT partner, a long-term part of your business, learn your needs and grow with you.

How much does IT support cost?2024-09-16T15:09:45+01:00

Our Harrogate-based Managed IT Support costs from £55 per month for each user, but there is a 10-user minimum. This means your minimum cost would be £550+VAT per month.

This can differ based on how many servers, computers or sites you have. The best thing would be to talk to us about your individual quote.

How easy is it to switch IT provider?2023-11-02T11:48:14+00:00

It is very easy. We can change over any necessary software behind the scenes.

We make sure to document your setup and get all the security and monitoring tools in place, this allows us to react quickly when you need us.

Any information we can get from your existing provider will be helpful.

Do you support Mac?2023-11-02T11:45:36+00:00

Yes, we are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

Do you really offer Microsoft Business Premium FREE?2024-09-03T17:16:48+01:00

Yes, with our Platinum IT Support package, we supply this because we can configure Microsoft 365 Business Premium to be the best option for your security. Ensuring our customers are using Business Premium means we can ensure their environments are secure and correctly set up.

Do I need a Managed Services Provider?2024-02-05T00:26:02+00:00

On our About page, we answered a question asking why to Choose a Managed Service Provider.

There are several reasons. However, the two main reasons that come to mind are:

Business Continuity – Imagine a scenario where your server goes down and all your staff rely on connecting to this server to get any work completed, what now?

How long can your business survive without staff working?

Cost Savings – Everybody has technical issues. Whether an in-house team resolves them, outsourced to an IT Support Company or fixed by a friend, or relative of the owner.

We can save money by setting a set cost for your ongoing support, 9-5 remote support included and the ability to raise tickets.

This saves money and prevents accidents that can be catastrophic to your business.

 

Partnerships to guarantee your security

Datto
Dell
Huntress
Microsoft 365
Sentinel One

Latest Blog / News Articles

Talk to us about partnering with an IT Support Company that cares

Move your business forward not back with HG.

Same Day Call-back.

Monday – Friday 09:00 – 17:30.

“Our email wasn’t performing very well so we asked Hamilton Group to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Are You Ready To Talk?

hello@hgmssp.com

Call 0330 043 0069

Managed IT Support Services

Removing the complexity out of your IT

Working Days/Hours:
Mon – Fri / 9:00 AM – 17:30 PM

Hamilton Group is a Harrogate-based IT support company founded in 2015. We created this business because we are passionate about technology and the practical solutions that tech can deliver to workplaces big and small, and even non-profits. We pride ourselves on being unlike other IT service providers. We provide realistic strategies on time and within budget. It’s our goal also to ensure that our technical expertise aligns and exceeds your goals. At Hamilton Group, we believe you deserve IT services and cutting-edge technology that works for you and not against you.

Microsoft Silver Partner UK

What We Do

About Us

Sectors Served

IT Support Near Me

© 2025. Hamilton Group Ltd. All Rights Reserved. | The Old Church, 55-57 Grove Road, Harrogate HG1 5EP Registered in England & Wales Company Number 16145706. ICO Num: ZB635481.

Call us on 0330 043 0069

hello@hgmssp.com

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